Money Back Guarantee

We want you to be totally satisfied with your purchase from BelowTheKnee.Com which is why we offer a 14-day money back guarantee on all of our clothing. If you are dissatisfied with your purchase for any reason, simply contact us within 14 days of the date of purchase. If we cannot resolve the problem, we will gladly give you instructions on how to proceed with a return. Please see our return policy for details about returning merchandise.

If you have any additional questions, please feel free to email us at belowtheknee123@gmail.com

Payment by Mail

To order by mail, please send a cashier’s check or money order made payable to “Below the Knee, LLC” and send to:

Below The Knee c/o
Karen Safran
1546 Canfield St.
Los Angeles, Ca 90035

Be sure to add the appropriate shipping charges to all ordered items. If you are unsure of what the grand total for your order should be, just add all items that you wish to purchase to the shopping cart and proceed to checkout. The shopping cart system will automatically add up the total order, including shipping. If you live in California, please be sure to add 9.25% sales tax to your order.

Along with your payment, please include the following information on a separate piece of paper:
1. Your name
2. Your shipping address
3. Your phone number
4. Your e-mail address
5. Names and sizes of items that you wish to purchase (please include color choice, if applicable)

Once we receive your payment, you will be notified via email and we will then process your order. Orders are typically shipped within 48 hours after receiving payment.

If you have any questions, please email us at belowtheknee123@gmail.com

Return Policy

Before returning any items, please call or email us for instructions and a Return Authorization. Upon arrival of the returned item(s), a refund will be issued for the cost of the item(s), but not including any shipping charges. Customer will be responsible for return shipping charges.

We will credit 100% on unworn merchandise that is returned in new condition. We cannot accept returns for items that have been damaged in any way, unless the damage is due to a flaw in the product itself. We can not accept returns for items that have been worn, soiled, or washed.

If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount of the order.

Damaged shipments must be reported to the carrier within five days of receipt.

Important: We cannot assume responsibility for items that are lost in the mail when being returned. Therefore, please be sure to properly insure your package(s). FedEx and UPS including tracking and insurance (although you may want to purchase more insurance). The US Postal Service does not include tracking or insurance, so we advise that you purchase it at a nominal fee.

If you would like to return or exchange your order and you meet the criteria outlined above, please email us at belowtheknee123@gmail.com.

If you have any additional questions, please feel free to email us at belowtheknee123@gmail.com

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From the Blog

  • Comments

    I just wanted to let you know that everything arrived in plenty of time for our trip.  Also, my girls and I all LOVE the skirts!  They fit each of us perfectly, and …

 

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Phone: 310-948-4233
Email: belowtheknee123@gmail.com
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